We offer an efficent delivery and collection service, with the option of AM (9am-1pm) or PM (12noon - 4pm) time slots. Delivery is to and collection is from a ground floor location with easy vehicle access. Charges do vary and are given at the time of quotation. We would expect the equipment to be repacked (as delivered) ready for collection. If this is not the case, we reserve the right to charge for time spent repacking equipment. You are most welcome to collect from and return to our Luton warehouse. Please bearing mind the suitablilty of your vehicle if you plan to collect and return.

Our ever popular Return Dirty Service (*), helps remove the wash-up headache at the end of your event. Let us know when we are quoting and we can itemise the charge. A premium rate may apply if this service is not pre booked. (* for cutlery, crockery, glassware, larger items should be returned clean. Laundry is already included in the linen hire charge)

The hire charge quoted is for a "single day", to include delivery (or customer pick-up) the day before and collection (or customer return) the day after. Weekends and Bank Holiday weekends are charged as a single day. 3-4 days hires are charged 1.5 times the single day rate 5 - 7 days are charged at 2 times the single day rate. Longer periods by negotiation. Hire charges are subject to current VAT rate at time of invoice.

Please remember you are responsible for the equipment, including boxes, crates, linen bags, for the period of the hire. Losses, damage, breakages and non returned items are chargable. The replacement cost is shown on the quotation and order confirmation. In the event of items being broken / damaged / missing on delivery, please let the office know within 12 hours of delivery. We are not able to accept replacement items.

Reductions can be made up to 7 days before the start of hire. Additions can be made upto 4 days before the start of hire, subject to availability.

Cancellation charges, may be charged if a confirmed order is cancelled or substantially reduced. Confirmed orders cancelled within 7 days from start of hire 50% of hire charge. Confirmed orders cancelled within 2 days of start of hire 100% of hire charge.

Our office is open Monday to Friday 9am - 5.30pm Saturday 9am-12.30pm (May to September only).

Please take time to read our TERMS & CONDITIONS.